Book an Appointment

Please use the form below to provide us with your contact details, preferred date/time and the treatment you would like us to provide.

If you are unsure of the which treatment you would like; you can call us or view our list of treatments.

New Clients

We require a $50 deposit to secure your first appointment with us. This will come off the cost of your first treatment with us, or off the cost of any products purchased in clinic. The deposit can be taken over the phone and is required at the time of making the appointment. 

Booking a Consultation

When requesting a conultation appointment, please specify what type of consultation you require:

Consultation with a Nurse: All consultations regarding treatments for injectables must be with a qualifed Nurse Injector. 

Consultation for Skin Concerns: If you require a consultation to find out what skin treatments and skin care can be implemented to treat a skin concern, then we need to book a consultation with our Skin Therapist. 

No Children Policy

Due to the nature of the business we are not permitted to have any children in the clinic. We kindly ask that you book your appointments accordingly.

Our Clinic

Location:
78 Allnutt Street,
Mandurah, Western Australian 6210

Phone:
(08) 9534 7225

Email:
bookings@defineaesthetics.com.au

Opening Hours:
Monday – Friday: 9am – 5pm
Saturday: 9am – 1pm

    Cancellation and Rescheduling Policy

     

    At Define Aesthetics, we value your time and appreciate that you value ours. To ensure fairness to all clients and to allow us to manage our schedule effectively, the following policy applies to all bookings.

     

    Deposits

    • A deposit may be required to secure aesthetic injectable appointments or skin improvement treatments.
    • Deposits are applied toward the total cost of your treatment on the day of your appointment.

    Rescheduling & Cancellations

    • Appointments with a deposit attached may be rescheduled OR cancelled once only without forfeiting the deposit.
    • Any additional reschedules or cancellations will result in the deposit being forfeited.
    • A new deposit will be required to secure any future appointment.

    This policy is in place because time is required to clinically prepare for your appointment, and late cancellations or multiple reschedules can result in appointment spaces remaining unfilled, directly impacting our nursing team.

    Notice Period

    • We require a minimum of 48 hours’ notice for cancellations or rescheduling.
    • Changes made within 48 hours of the appointment may result in forfeiture of the deposit.

    Late Arrivals

    • If you arrive more than 10–15 minutes late, we may need to shorten your treatment time or reschedule your appointment.
    • If the appointment must be rescheduled due to late arrival, the deposit may be forfeited.

    No Shows

    • Failure to attend your appointment without notice will result in full forfeiture of your deposit.
    • A new deposit will be required to make another booking.

    Medical Changes

    • If you are unwell, pregnant, breastfeeding (where treatment is contraindicated), have had recent dental work, vaccinations, illness, or started new medications that affect your suitability for treatment, please notify us as soon as possible.
    • We reserve the right to postpone treatment for medical safety reasons.

    Right to Refuse Service

    • For safety and professional standards, we reserve the right to decline or postpone treatment if deemed clinically inappropriate.

    We appreciate your understanding and cooperation in respecting our time and the time of other clients. These policies allow us to continue delivering safe, high-quality aesthetic care.